Returns / Exchanges / Refunds
Our goal is to make sure you are completely satisfied with the item(s) you order. Depending on the reason for the return / refund / exchange and the condition of the product, there may be several options available to you.
* Please note, for a return to be accepted, all items must have their original tags attached and be unworn and unwashed. Merchandise without original tags will not be accepted. *
- If you would like to return an item for another item or size, we do offer exchanges for our customers, where we will exchange your item to any item of equal value. You will be responsible for the return shipping cost back to us, and we will cover the new shipping cost of the exchange once your return has been approved.
- If you would like to return an item for a refund, we can apply an in-store credit to your account that you can use towards a future purchase. The in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
- If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement once your return has been received by us. We will provide a prepaid return label for you to send us the incorrect or damaged item and once approved, we will send you your correct item.
- If the item you’d like to return was ordered more than 30 days ago, the item is no longer for available for sale, or if the item was purchased using in-store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
- If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.
*Additional limitations may apply.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
You can contact us by emailing firstname.lastname@example.org, or by submitting a return request below. Once we have received the product and the return has been processed by our warehouse, we can issue the exchange or the in-store credit to your account.
***We want to get this taken care of for you as soon as possible so you can enjoy the products that you ordered from us. We ask that you please be patient with us as we are handling return requests and processing your return/exchange. Once packages are delivered at our warehouse, it can take up to 5 business days to begin processing (depending on the current volume). Please feel free to reach out to us if you have any questions regarding your return.***